We do not disclose, distribute, sell, rent, lease, or share information about our customers unless it is specifically to process and/or ship orders. Please be assured that any information you submit to us will be held in confidentiality and will only be used in the completion of your order.
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We are committed to customer satisfaction and forming long-term relationships with our customers. We want to give our customers the confidence that they will receive quality products and outstanding service in a risk free environment. If you are not 100% satisfied with any purchase you may return the items for a refund or exchange.
Please review our return policy below for more information.
Customers may return or exchange items purchased from us within 30 days after receiving delivery. Items returned or exchanged after 30 days from receipt will be subject to a 15% restocking fee. (To clarify, a refund will be given less 15% of the original purchase price.) Items returned must be in their original packaging and condition. Returns that do not meet these criteria will not be accepted for refund or exchange. Items will not be accepted for return or exchange after 60 days. Sorry, but we do not refund shipping charges. If you receive an item with a defect, we will send a prepaid return label to exchange the item. We do require that you notify us within 30 days of receiving the product to report any damage, defects, shortages, or incorrect items. Items that are engraved are not returnable for refund or exchange. We also require that you make any claims of non-delivery within 30 days of the shipment date.
When shipping a return please be sure to securely package item or items in a sturdy shipping box to ensure they arrive back to us in the same condition they were received. Please include a note or a copy of the original invoice so that we know if you would like a credit or to exchange for a different item. You may use any shipping service you prefer, however, please properly insure your return and keep a record of the tracking number in the event the package is lost or mishandled. Please note we are not responsible for returned merchandise until it is delivered to us by your preferred carrier. Our return address is as follows: SC INC Attn Returns 862 Pugh Rd Mansfield OH 44903
Your credit card transactions with us are 100% safe. Period. We maintain strict security standards and procedures to prevent unauthorized access to your data. We use leading technologies such as secure socket layer (SSL) technology using 256-bit encryption, firewalls, and server authentication to protect the security of your data. Access to your account and account information is protected by a password which you set. Our secure server encrypts all payment information when you make a purchase. This means that no one will ever gain unauthorized access to your private information.
We attempt to match all competitors' prices. If you see an item for less somewhere else, please let us know!
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You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. Infringement of copyright and/or abuse of the intellectual property of Sterling Collectables Inc. will be dealt with in accordance to US Copyright Law.